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Privacy Policy

1. What Information I Collect

 

I collect different types of personal data depending on the services you use. This information is necessary to provide a safe, effective, and personalised service.

  • Identity and Contact Data:

    • Name, address, email address, and telephone number.

    • Date of birth.

    • Emergency contact name and phone number.

  • Financial Data:

    • Bank details for processing payments (though often handled by a third-party payment processor, see Section 4).

    • Payment history and transaction details.

  • Special Category Data (Health/Fitness Data): This is considered sensitive and is subject to additional legal safeguards.

    • Health history, injuries, and medical conditions (e.g., from a PAR-Q form).

    • Fitness assessment results, body measurements (e.g., weight, body fat), and performance goals.

    • Nutrition, diet, and lifestyle information.

  • Technical Data (if using a website/app):

    • Internet Protocol (IP) address, browser type and version, and website usage data (e.g., via cookies).

 

2. How I Use Your Personal Data and The Legal Basis

 

I use your personal data for the following specific purposes, relying on a legal basis for each:

  • To provide personal training services:

    • Purpose: To create and deliver a safe, effective, and personalised training and nutrition plan.

    • Lawful Basis: Contractual Performance (to fulfill the agreement with you) and Explicit Consent (for Special Category/Health Data).

  • To manage my business relationship with you:

    • Purpose: To process payments, manage bookings, and communicate with you about your sessions, changes to services, or policies.

    • Lawful Basis: Contractual Performance and Legitimate Interest (to run my business effectively).

  • For safety and vital interests:

    • Purpose: To contact your emergency contact person in case of a medical emergency during a training session.

    • Lawful Basis: Vital Interests (to protect your life or the life of another person).

  • For marketing and communication:

    • Purpose: To send you newsletters, promotional offers, or information about new services.

    • Lawful Basis: Consent (if you have actively opted-in to receive marketing).

  • For legal and regulatory compliance:

    • Purpose: To comply with legal requirements for record-keeping, insurance, or taxation.

    • Lawful Basis: Legal Obligation.

 

3. Sharing Your Personal Data

 

I will never sell your personal data to third parties. I may share your data with the following trusted third parties for the purposes outlined in this policy:

  • Payment Processors: Companies like Stripe or PayPal for securely processing credit/debit card payments.

  • Training Software/Apps: Platforms (Trainerize) used to deliver your program and track progress.

  • Professional Advisers: Insurance providers, accountants, or lawyers, when required for legal or insurance purposes.

  • Emergency Services: Paramedics or your emergency contact, in a medical emergency.

  • Facility/Gym: If I operate out of a gym, they may require certain contact information for access control or safety records.

I require all third parties to respect the security of your personal data and to treat it in accordance with the law.

 

4. Data Security and Retention

 

  • Security: I have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way. This includes using password-protected software, secure filing systems for physical records, and encryption where appropriate.

  • Retention: I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, health and safety records are kept for 7 years after you cease to be a client, to satisfy insurance and legal obligations. Once the data is no longer required, it will be securely deleted or destroyed.

 

5. Your Legal Rights

 

Under data protection law, you have several rights regarding your personal data, including the right to:

  • Access: Request a copy of the personal data I hold about you (Data Subject Access Request).

  • Rectification: Request that I correct any inaccurate or incomplete data I hold about you.

  • Erasure (Right to be Forgotten): Request that I delete or remove your personal data where there is no good reason for me to continue processing it. Note: This right is subject to my legal and insurance retention obligations.

  • Object to Processing: Object to me processing your data for direct marketing or where I am relying on a legitimate interest.

  • Withdraw Consent: Withdraw your consent at any time where I am relying on consent to process your data, particularly for marketing or Special Category data. Note: Withdrawing consent for health data may mean I can no longer safely provide services to you.

 

6. Contact Details

 

If you have any questions about this privacy policy or my data handling practices, or if you wish to exercise any of your rights, please contact:

​

Name - Anna Routledge

Email Address - anna@elevateptnutrition.co.uk

​

You also have the right to lodge a complaint with the supervisory authority in the UK, the Information Commissioner's Office (ICO):

 

ICO Website: https://www.ico.org.uk

ICO Phone Number: 0303 123 1113

​

7. Cookie Policy

 

This section explains what cookies are, how we use them, and your choices regarding their use.

 

  • What are Cookies? - Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. ​Cookies can be "persistent" (remaining on your device for a set period or until you delete them) or "session" (deleted as soon as you close your web browser).

 

  • How We Use Cookies - We use cookies for several purposes to enhance your experience, ensure site security, and analyze usage:

    • Strictly Necessary Cookies: These cookies are essential to enable you to browse the website and use its features, such as accessing secure areas and maintaining basic functionality. Without these cookies, services like shopping carts or user session management cannot be provided.

    • Performance and Analytics Cookies: These cookies collect aggregated and anonymous information about how you use our website. They help us understand which pages you visit most often and if you encounter error messages. We use this data, such as the number of visitors and time spent on pages, to monitor and improve the overall performance and functionality of the website.

    • Functionality Cookies: These cookies allow the website to remember choices you make (such as your user name, language preference, or the region you are in) and provide enhanced, more personal features. They are used to improve your experience by remembering preferences and details like login status.

    • Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are often placed by third-party advertising networks with our permission. They also help limit the number of times you see a specific advertisement and measure the effectiveness of advertising campaigns

    • Third-Party Cookies - In addition to our own cookies (first-party cookies), we may also use various third-parties' cookies. These are primarily used for purposes like reporting usage statistics of the website (e.g., Google Analytics), refining marketing efforts, and for advertising purposes. We do not control the practices of these third parties, and their use is subject to their own respective privacy policies.

 

  • Your Choices Regarding Cookies - You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by:

    • Cookie Consent Banner: Upon your first visit, you were likely presented with a cookie banner that allowed you to accept or manage your preferences. You can typically find a link on our website (often labelled "Cookie Settings" or "Manage Preferences") to revisit and change these choices at any time.

    • Browser Settings: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, but your access to some functionality and areas of our website may be restricted. The steps to do this vary by browser (e.g., Chrome, Firefox, Safari). You should consult your browser's help menu for more information.

 

  • More Information - For more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

  • Remember to:

    • Customize the cookie descriptions in Section 2 to precisely match the cookies your website actually uses.

    • Verify your compliance requirements, as certain regions (like the EU/EEA) require active, opt-in consent before non-essential cookies can be placed.

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